I went back over to her house yesterday an once again uninstalled the darling printer. Today, I installed it once again. The good news coming out of that is that the automatic updates happened this time. YEAH! The updates included a correction in computer to printer communication. YEAH!
That still didn't solve the problem of the unprintable pdf files. Ok, I decided to check out HP tech support online. Wouldn't it be my luck that the precious Internet Explorer decided it needed to shut down as the chat module was loading. Nice. Calling HP didn't get me anywhere what so ever. That Weird Woman is not about to shell out $40 for tech service for something that shouldn't be a problem in the first place.
With the pdf printing mystery still unsolved, I finally decided to take a crack at calling Staples. If they weren't open, I figured it wouldn't be a big deal. Quite frankly, I don't think anyone should have been open today. But, what would I know? They were open, and our very wonderful Nate, the tech department guy helped us out.
I've learned...
when in need of computer brains, just call Staples. That was Easy.
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