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Thursday, May 21, 2009

Fixing This Crazy Printer

At one time, I was a sales rep for Dell to Best Buy. If there was ever a job I loved and never wanted to leave, it was my job with Dell. Unfortunately, that got cut short with an early termination to the campaign.

Now, everybody thinks I am the tech queen. I sold Dell, so I must knwo how to fix everything. Especially the HP living at my mom's house. Except now we have moved beyond the computer to the printer. This HP Color Laserjet 1600 printer will not cooperate with the printing of pdf files. I am not thrilled.

I have uninstalld and reinstalled this piece of mess delicate machinery. I have checked the connection cables of this mess delicate machinery. I have, to this point in time, no clue why every other type of file will print except a pdf.

In my endless earch for assistance, and the posting upon several massage boards, I have come across a very useful website aka www.rinkworks.com and plenty of discussion of printers.

I sympathize with these dear tech support people. They begin to remind me of my days at hell TeleTech working for Sprint. Just a few of the stories tell as follows:

Most of the kids in my graduating class did not receive the best computer
training while growing up. So when I was taking the required computer class,
covering basically Microsoft Word and Excel, I had quite the experience.

On our first assignment, we were required to print when we were
finished. This one guy was getting really frusturated.

Him: "I hit
but it won't print."
Me: "Well, show me what you did."
File/Print/OK, then stood and looked around the monitor and CPU.

"See? It is not coming out! Freakin' computers."
"Umm...maybe you would
have better luck if you looked for it at the
I directed him to the
printer on the other side of the room.
It turned out he had printed 24 copies of
his assignment.

I have been the technical support for a group of engineers for several years. In the beginning they weren't sure a female could be high tech enough for them. As a result they often spent a lot of time working on a problem before calling me for help. One day I walked by a cubicle and saw two engineers working hard over a printer. About an hour later I walked by and, noticing they were still puzzled by the problem, I asked if I could help. They began to explain all the steps they had taken to try to get the dot matrix printer to work. I still treasure the looks on their faces as I took one finger, pressed the cover latch into place, and it began printing.

Taken from www.rinkworks.com. Please do visit their site so he won't get on my case overcopywright issues.


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